FAQs

Questions? We’re happy to help. You can find many of the answers you’re looking for below, but if you still need assistance contact us 

Azure chocolate has been tempered allowing the consumer to treat it how they would a regular chocolate bar. However, we recommend storing it in a cool dark place. For a longer shelf life, store loud caps chocolate in the fridge.

YES.

We use Express Shipping via Post. Shipping varies between 1-3 business days depending on your location. This is an estimate and shipping may take longer during holiday seasons. Every order will receive a tracking number and you can track your package until it has safely arrived.

How Do I Track My Order?

After, you complete payment for your order. An agent will be in touch with details on how you can track your order.

No, there is no legal risk from purchasing through our licensed online store, everything we do is official and 100% legal.

How about Discreet Shipping?

All of our products are shipped in plain shipping boxes for your privacy and protection.

Anyone who is of 18 years of age or older.

Refunds and Return Policy

Our refund and returns policy lasts 30 days. Until after 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our physical address.           

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